Thank you for choosing AKCA for your service needs. We value your satisfaction and strive to offer you the best online experience possible. If, for any reason, you are not completely satisfied with the service you’ve received, we are here to assist you.
We offer refunds within 2 days from the date of service purchase or commencement, provided the service has not yet been fully rendered or utilized. To be eligible for a refund, the request must be made before the service has been fully delivered or consumed.
Once we receive your refund request, we will review the case and notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment. Please note that any costs related to administrative fees or partial services rendered may be deducted from the total refund amount.
Certain services are non-refundable. These include:
Services that have already been fully rendered
Custom consultancy services
Personalized training sessions or workshops
Non-tangible digital services once delivered
Membership fees, under any circumstances
If you need to modify a service (such as rescheduling or changing the scope), please contact our customer support team within 3 days of purchasing the service. We will provide instructions on how to modify your booking or service details, subject to availability and terms.
If you believe there was an error or issue in the service provided (e.g., incorrect information, improper delivery), please contact us immediately. We will assess the issue and, if necessary, either provide a correction or a refund, depending on the circumstances.
Refunds will be processed within 14 business days after approval. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure that your experience with www.akca.lk is both smooth and satisfactory.